Refund policy

1. General Information

This Return and Refund Policy governs the conditions under which returns and refunds are processed for products purchased through the online store of Rolliom.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Rolliom is committed to providing a transparent, reliable, and customer-friendly return process to ensure a satisfactory shopping experience.

2. Provider Information

The party responsible for handling returns and refunds is:

Rolliom

Address: 2221 SW 83rd Ave, Miami, FL 33155, United States
Phone: +1 983-747-8562
Email: support@rolliom.com

Customers may contact us at any time using the contact details above for any questions regarding returns, refunds, or order issues.

Our customer support team is available to assist and guide customers through the return process.

All returns are handled in accordance with applicable consumer protection laws and regulations.

3. Right of Return

Customers have the right to request a return within 30 days of receiving their order.

Returns may be requested without providing a reason.

To qualify for a return, the item must meet the following conditions:

  • The product must be unused
  • The product must be in its original condition
  • The product must be returned in its original packaging
  • The item must not show signs of wear, damage, or alteration

Items marked as final sale, clearance, or non-returnable are not eligible for return.

Rolliom reserves the right to reject any return that does not meet these conditions.

4. Return Process

To initiate a return, customers must contact our support team:

Email: support@rolliom.com
Phone: +1 983-747-8562

After contacting us, customers will receive:

  • Return instructions
  • Return address
  • Authorisation details if required

Returns must not be sent without prior approval. Unauthorized returns may not be accepted or processed.

Customers are advised to use a trackable shipping method to ensure safe delivery of the returned item.

Rolliom is not responsible for returns lost in transit without tracking.

5. Return Shipping

Unless otherwise stated, returns may be free of charge depending on the reason for return.

Customers will be informed if any return shipping costs apply.

In cases where return shipping is required, customers should:

  • Use a reliable carrier
  • Include tracking information
  • Ensure proper packaging to avoid damage

Return shipping fees (if applicable) may be the responsibility of the customer.

6. Return Address

All returns must be sent to the return address provided by our customer service team.

Do not send returns to the address listed above without prior authorisation.

Customers should include:

  • A copy of the invoice or order confirmation
  • Clear identification of the order

Failure to follow instructions may result in delays or rejection of the return.

7. Refunds

Once the returned item is received and inspected, the refund process will begin.

Refunds are typically issued within 7–14 business days after approval.

Refunds will be processed using the original payment method used at checkout.

Rolliom will refund the full purchase price, including any original shipping costs where applicable.

No additional processing or handling fees will be charged.

If the returned item does not meet the required conditions, the refund may be denied.

8. Processing Time and Communication

Customers will receive an email notification once their return has been received and processed.

Our support team will keep customers informed throughout the process when necessary.

All enquiries are typically handled within 24–48 business hours.

9. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Clearance or promotional items
  • Personalised or custom-made products

Additionally, items that are:

  • Used
  • Damaged after delivery
  • Not in original condition

may be rejected for return.

Rolliom reserves the right to deny returns that do not meet the required criteria.

10. Exchanges

Customers may request an exchange after returning an eligible item.

Exchanges are subject to:

  • Product availability
  • Similar or equivalent item value
  • Same return conditions as standard returns

If the requested item is unavailable, alternative solutions such as a refund may be offered.

11. Damaged or Defective Items

If a product arrives damaged or defective, customers must contact us within 48 hours of delivery.

Customers must provide:

  • Clear photos of the product
  • Photos of the packaging
  • Order details

Each case will be reviewed individually, and appropriate solutions such as replacement or refund will be offered.

Late claims may not be accepted.

12. Changes to This Policy

Rolliom reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be published on the website and will take effect immediately upon posting.

By continuing to use the website or place orders after updates, you agree to the revised policy.

13. Contact Information

For any questions regarding returns or refunds, please contact:

Rolliom

Address: 2221 SW 83rd Ave, Miami, FL 33155, United States
Phone: +1 983-747-8562
Email: support@rolliom.com