Privacy policy

1. General Information

This Shipping Policy outlines the terms and conditions related to the processing, handling, and delivery of orders placed through the online store of Rolliom.

By placing an order on our website, you agree to the terms described in this Shipping Policy.

Rolliom is committed to providing a reliable, transparent, and efficient shipping experience for all customers.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, promotions, or peak seasons, processing times may be slightly extended. Customers will be notified in such cases if necessary.

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

3. Shipping Time and Delivery Estimates

Estimated delivery times vary depending on the destination:

  • United States: 5–10 business days
  • Europe: 5–12 business days
  • International: 7–15 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery may vary due to factors such as:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Local postal services
  • Unforeseen logistical issues

Rolliom does not guarantee delivery within a specific timeframe but will make reasonable efforts to ensure timely delivery.

4. Shipping Costs

Rolliom offers free shipping on all orders.

No additional shipping fees will be charged at checkout unless explicitly stated.

Any exceptional shipping charges, if applicable, will be communicated clearly before order completion.

5. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email.

Tracking information is typically provided within 2–5 business days after dispatch.

Customers can use the tracking number to monitor their shipment progress.

If tracking details are not received within the expected timeframe, customers are encouraged to contact our support team.

6. Customs, Duties, and Taxes

Rolliom is not responsible for any customs duties, import taxes, or additional fees imposed by the destination country.

All such charges are the responsibility of the customer.

Customs regulations vary by country, and customers are advised to check local regulations before placing an order.

Delays caused by customs clearance are beyond our control.

7. Shipping Delays

Although we strive to meet estimated delivery times, delays may occur due to:

  • Carrier-related issues
  • Customs inspections
  • Incorrect or incomplete address information
  • High order volumes
  • External or unforeseen circumstances

Rolliom is not liable for delays caused by third parties or factors outside our control.

8. Lost or Stolen Packages

Rolliom is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.

If a package is marked as delivered but not received, customers should:

  • Check with neighbours or household members
  • Verify the shipping address
  • Contact the carrier using the tracking information

We recommend ensuring a secure delivery location to avoid such issues.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may fail or be delayed
  • The package may be returned or lost
  • Additional fees may apply for reshipping

Rolliom is not responsible for failed deliveries due to incorrect address details provided by the customer.

10. Damaged or Missing Items

If your order arrives damaged or with missing items, you must contact us within 48 hours of delivery.

Customers should provide:

  • Photos of the damaged item
  • Photos of the packaging
  • Order details

Each case will be reviewed individually, and appropriate solutions such as replacement or refund may be offered.

Claims submitted after the specified timeframe may not be accepted.

11. Contact Information

For any questions or concerns regarding shipping, please contact:

Rolliom

Address: 2221 SW 83rd Ave, Miami, FL 33155, United States
Phone: +1 983-747-8562
Email: support@rolliom.com

Our customer support team is available on business days and typically responds within 24–48 hours.